Data and privacy — this website, online accounts, and Terminal Avenue
Effective date: 11 November 2026
Personal information on this guide and on Casino Nanaimo online is handled under the practices below. Account rules and eligibility sit on the rules of play page. Practical registration and cashier steps are on the play from home page.
What this privacy policy covers
This privacy policy covers two channels. The first is browsing this guide site without an online account. The second is registering for and using Casino Nanaimo online through links on this site.
It does not fully cover personal information collected during a physical visit to Casino Nanaimo on Terminal Avenue in Nanaimo. On-site practices follow Casinos BC and property operator rules, described in orientation on Floor visits on Terminal Avenue below and in full on the official Casinos BC privacy policy.
Account rules, eligibility, and contractual obligations are on the rules of play page. This page does not repeat those clauses. For a practical overview of sign-up, verification timing, and banking, see the play from home page.
Who we are
This privacy policy covers personal information when you browse this Casino Nanaimo guide site and when you register for and use Casino Nanaimo online — a separate regulated product from a visit to the gaming floor on Terminal Avenue.
In this policy, "we" means the operators of this website and of Casino Nanaimo online, including the land-based Casino Nanaimo property operated as a Casinos BC venue under Petroglyph Development Group, and the licensed operator named in your Casino Nanaimo online registration flow. "You" means anyone browsing this site or holding a Casino Nanaimo online account.
Casino Nanaimo on Terminal Avenue operates as a Casinos BC property in British Columbia. Casino Nanaimo online is offered under the Casino Nanaimo brand as a separate internet gaming product. Applicable provincial and territorial gaming laws, product rules, and location checks apply. We do not list licence or permit numbers in this policy — operator disclosures in your account apply when published.
Encore Rewards is floor loyalty through Casinos BC — card, kiosks, and the Encore member portal for points, offers, and GameSense tools. Practical enrolment is on the plan your visit guide. It does not share a database with your online account. Online sign-up does not enrol you in Encore Rewards. We do not merge those records unless a future product says otherwise and you agree in writing.
Personal information you provide through the Encore Rewards member portal or other Casinos BC operator portals follows those portals' own privacy notices — see Encore programme privacy on operator portals and Floor visits on Terminal Avenue below. We do not reproduce full portal legal text here.
| Channel | What it covers |
|---|---|
| This guide site | Anonymous and logged-out browsing analytics, guide cookies, messages you send to site maintainers |
| Casino Nanaimo online | Sign-up fields, KYC uploads, payment and transaction records, play history, bonus opt-ins, online support, responsible-gambling settings |
| Floor casino (Terminal Avenue) | On-site gaming, Encore Rewards loyalty, surveillance, Casinos BC website and portal forms — see Floor visits on Terminal Avenue below |
For account legal obligations, see the rules of play page. For a registration overview, see the play from home page.
Information we collect
Guide site (no account required)
You can read guide pages without registering. When you browse, we may collect technical and usage information in principle, including your IP address, browser and device type, pages viewed, referring source, approximate location from IP, and data from cookies described in Cookies and tracking below. We also collect anything you voluntarily send through a contact form or message to site maintainers.
Online account
When you register for and use Casino Nanaimo online, we collect:
- Name and date of birth
- Contact details — email, phone if collected, residential address in Canada
- Login credentials (password stored encrypted)
- Documents or details for age and identity verification described on the rules of play page
- Payment and transaction records — methods in your own name only
- Play history, bonus opt-ins, and account activity
- Responsible-gambling limits, cool-offs, and self-exclusion settings you configure
- Support messages and correspondence
Some data you provide directly. Some are created through use of your online account. Some may come from identity verification providers or payment processors acting for us.
For upload timing and the practical KYC flow, see the play from home page.
How we use your information
We use personal information to:
- Open and operate your online account
- Confirm 19+ age and identity
- Process deposits and withdrawals in Canadian dollars (CAD)
- Prevent and investigate fraud, duplicate accounts, location masking, and bonus abuse
- Support responsible play — honour limits and cool-offs, respond to harm indicators
- Answer support questions
- Improve the guide site and Casino Nanaimo online (aggregated analytics where possible)
- Meet legal and regulatory duties under Canadian gaming and federal privacy law
We send marketing email or SMS only with opt-in. Each message includes an unsubscribe link. We use information only for these purposes or for others disclosed at the time of collection.
Verification obligations and account rules are on the rules of play page. For an overview of responsible-gambling tools in your account, see the play from home page. On Terminal Avenue, GameSense resources support safer play — practical floor context is on the plan your visit guide. Online responsible-gambling settings in your account are separate records from Encore portal tools. If you need help with gambling-related concerns, the BC responsible gambling helpline offers confidential support by phone.
Sharing and retention
Sharing
We do not sell your personal information.
We share it in these situations:
- Service providers acting for us — hosting, payment processing, identity verification, customer support — bound by contract to protect data and use it only on our behalf
- Where law requires disclosure — regulators in the BC / Canadian regulated gaming context, law enforcement, and fraud prevention
- Business transfer — if ownership of the site or online product changes, information may transfer as part of that change, protected under applicable privacy law
Some providers may handle information outside Canada. When that happens, we take reasonable steps to keep it protected. Information may be subject to the laws of the place where it is handled.
Retention
We keep information only as long as needed for the purposes in How we use your information and to meet legal duties. Account and transaction records may remain after account closure for tax, anti-money-laundering, and regulatory compliance periods required by law. When no longer required, we delete or anonymize. After marketing unsubscribe, we retain a suppression flag to prevent re-contact.
Your rights
Personal information on this site and through Casino Nanaimo online is handled under PIPEDA (Personal Information Protection and Electronic Documents Act), the federal private-sector privacy law applicable across Canada.
Under applicable privacy law, you may ask us to:
- Access the personal information we hold about you
- Correct information that is inaccurate or out of date
- Stop using your information where you have withdrawn consent (subject to legal exceptions)
- Delete your information where the law allows — some records must be kept for compliance even after a request
To stop marketing, use the unsubscribe link in any message or change notification settings in your online account.
Privacy requests: Contact customer support through the help channels shown in your online account or listed on the rules of play page. Include your account email, date of birth, and approximate sign-up month. We may need to confirm your identity first.
If unsatisfied with our response: Contact the Office of the Privacy Commissioner of Canada.
Floor and Encore portal privacy requests follow Floor visits on Terminal Avenue below, the official Casinos BC privacy policy, and Encore programme privacy on operator portals — not the online account cashier.
Players under 19: Casino Nanaimo online and the Terminal Avenue property are for 19+ only. We do not knowingly collect information from anyone under 19. If we learn that we have, we close the account and delete that information except records the law requires us to keep.
Cookies and tracking
Cookies are small files saved on your device when you visit a website. We use cookies and similar technologies in these categories:
- Essential cookies — keep the site and your online login working
- Preference cookies — remember display or language choices if the site offers them
- Analytics cookies — understand how guide pages are used (aggregated traffic, mobile vs desktop)
- Marketing cookies — only if enabled, measure whether guide visitors register for Casino Nanaimo online
Guide pages read while logged out may still carry basic analytics cookies. Optional cookies are used only with consent where required. You can change choices in browser settings or site cookie settings if offered. Blocking essential cookies may stop parts of the site and Casino Nanaimo online from working.
Casinos BC and Encore operator websites and portals use their own cookies — separate from this guide site's analytics.
Floor visits on Terminal Avenue
Personal information collected when you visit Casino Nanaimo on Terminal Avenue in Nanaimo follows Casinos BC and the property operator's own practices — not the guide-site analytics described above.
Full legal text lives on the official Casinos BC privacy policy. The summary below is orientation only, not a substitute for reading that policy.
Encore Rewards enrolment, card activity, and Encore member portal sign-in are governed by programme and portal privacy notices on Casinos BC operator channels — see Encore programme privacy on operator portals.
- The casino may collect name, contact details, date of birth, visit and gaming activity, and loyalty programme data for eligibility, Encore Rewards, and licence compliance
- On-site surveillance for safety and regulatory purposes
- GameSense interactions on the floor may generate records held under property and programme rules
- Data may be shared with employees, contractors, and service providers under confidentiality obligations
- Individuals may access, verify, and withdraw consent through channels listed in the official Casinos BC privacy policy and relevant portal notices
This guide site's analytics are separate from the casino operator's website, floor systems, and Encore portal. Browsing here does not merge with on-site gaming records.
Floor reference phone: 250-753-3033 — for property enquiries, not online privacy requests unless support routes you there.
For parking, ID, and arrival practicals, see the plan your visit guide.
Contact
Online privacy requests: Contact customer support through the help channels in your online account or as listed on the rules of play page. Include account email, date of birth, and approximate sign-up month.
Floor, Encore portal, and official website requests: Follow contact paths in the official Casinos BC privacy policy and Encore programme privacy on operator portals. Phone 250-753-3033 for Guest Services and property enquiries only.
Policy updates: We may update this policy when law, payment partners, or product features change. The effective date at the top changes on revision. Important changes may also be flagged in your online account. Continued use after an update constitutes acceptance, consistent with the rules of play page change clause.